Politique de remboursement
Return & Refund Policy
We want every Olyra order to feel like a good decision. This policy explains how returns and refunds work.
Olyra Shoulder Wrap: 90-day guarantee
Use your Olyra Shoulder Wrap every evening for up to 90 days. If it hasn't earned its spot by your chair, send it back and we'll refund you.
- Contact us within 90 days of delivery at olyra.proshop@gmail.com with your order number.
- You don't need to return it unopened or unused: the guarantee is there so you can actually try it.
- We'll email you the return instructions. Please wait for them before sending anything back.
- Once we receive the wrap, we issue your refund to the original payment method within 7–10 business days.
For customers in the United Kingdom, this guarantee is in addition to your statutory rights.
Damaged or wrong item
If your order arrives damaged or you receive the wrong product, contact us as soon as it arrives, ideally with a photo. We'll arrange the return and send a replacement or a full refund at no cost to you.
Return shipping costs
If the return is due to an error on our part (wrong item shipped, damaged product), we cover the return shipping. If it isn't (for example, you changed your mind), the return shipping is at your expense.
All other Olyra products
For products other than the Olyra Shoulder Wrap, you can request a return and refund within 90 days of delivery if the product was damaged in transit, if the wrong product was delivered, or if the product is in its original packaging, unopened and unused. The purchase must be from our website. Contact us first and we'll send the return instructions.
Contact
Email: olyra.proshop@gmail.com, or use the Contact page on our website.
Olyra, 59 Rue de Ponthieu, 75008 Paris, France